Terms of Service
Last updated: August 12, 2026
1. Acceptance of Terms
These Terms of Service (these “Terms”) constitute a legally binding agreement between you and Knoxville Quality Wood Floors (the “Company,” “we,” “us,” or “our”) governing your access to and use of this website and its associated forms, features, and tools (collectively, the “Service”), together with any other website that links to or displays these Terms. By accessing or using the Service, or by submitting any information through the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you should discontinue use of the Service.
2. Description of Service
The Service is a marketing and referral platform through which consumers interested in Hardwood Flooring services, e.g., Hardwood flooring installation, repair, refinishing may be connected with independent third-party companies and their respective agents (“Providers”). The Company is not itself a Provider. We do not sell, underwrite, broker, or perform the products or services about which you inquire, and we make no representation or guarantee that any Provider will contact you, extend an offer or quotation, or accept you as a customer.
3. Eligibility
The Service is intended for individuals who are at least eighteen (18) years of age (or the age of majority in their jurisdiction of residence) and who reside in the United States. By using the Service, you represent and warrant that you satisfy these requirements. We do not knowingly collect information from any individual under the age of eighteen.
4. Consent to Be Contacted
By submitting your contact information through the Service and selecting the applicable submission button, you expressly consent to be contacted by the Company and by the Providers who receive your information, together with their respective agents and service providers, at the telephone number(s) and email address you provide. Such contact may include marketing and informational telephone calls, text (SMS/MMS) messages, and email communications, and may be delivered by means of an automatic telephone dialing system or an artificial or prerecorded voice, notwithstanding any registration of your number on a federal, state, or internal do-not-call registry.
Your consent to receive marketing communications is not a condition of any purchase. Message and data rates may apply, and message frequency may vary. You may revoke your consent at any time by following the opt-out instructions contained in any communication you receive — for example, by replying STOP to a text message or selecting “unsubscribe” within an email — or by contacting us as set forth in Section 19. Please note that revocation of consent as to the Company does not effect revocation as to any Provider that has previously received your information; such revocation should be directed to the applicable Provider.
5. Sharing of Your Information
You acknowledge and agree that the information you submit through the Service — which may include your name, contact details, and particulars of your inquiry — will be shared with, and may be sold or otherwise transferred for compensation to, one or more Providers and marketing partners for the purpose of responding to your request and marketing relevant products or services to you. The number of Providers receiving your information may vary. Our collection, use, and disclosure of your information are described more fully in our Privacy Policy, including any rights you may have under applicable privacy laws.
6. User Representations and Warranties
In connection with your use of the Service, you represent and warrant that all information you submit is true, accurate, current, and complete, and that such information pertains to you or to an individual who has duly authorized you to submit it; that you are the current subscriber or customary user of any telephone number you provide, and that you will promptly notify us of any change in that status; and that each inquiry you submit is genuine and is not made for any fraudulent, competitive, testing, or otherwise unlawful purpose.
7. No Professional Advice
Content made available through the Service is provided for general informational purposes only and does not constitute legal, financial, tax, insurance, medical, or other professional advice. Any rates, estimates, savings figures, or examples displayed through the Service are illustrative in nature and do not constitute offers or guarantees. You are encouraged to consult a qualified professional before making any decision on the basis of information obtained through the Service.
8. Third-Party Providers and Content
Providers are independent third parties. Any transaction you enter into with a Provider is solely between you and that Provider and is governed by the Provider’s own terms and privacy practices, which we encourage you to review. We do not endorse, control, or guarantee, and expressly disclaim responsibility for, any Provider or any products, services, quotations, rates, terms, acts, or omissions of any Provider. The Service may additionally contain links to third-party websites, for whose content and practices we bear no responsibility.
9. Compensation Disclosure
The Company may receive compensation from Providers in connection with the sharing of your information or your interaction with Providers through the Service. Such compensation may influence the Providers with whom we work, the placement and presentation of offers on the Service, and the order in which they appear. The Service does not include or evaluate all providers or offers available in the marketplace.
10. Intellectual Property
The Service and all content, features, and functionality thereof — including without limitation all text, graphics, logos, designs, and software — are owned by the Company or its licensors and are protected by copyright, trademark, and other intellectual property laws. Subject to your compliance with these Terms, you are granted a limited, revocable, non-exclusive, non-transferable license to access and use the Service for your personal, non-commercial purposes. Except as expressly permitted herein, you may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any portion of the Service without our prior written consent.
11. Prohibited Uses
You agree that you shall not: submit false or misleading information, or the information of any third party absent due authorization; employ any robot, spider, scraper, or other automated means to access the Service or to harvest data therefrom; interfere with or disrupt the Service, its servers, or its security features; use the Service for any unlawful purpose or in contravention of these Terms; reverse engineer, decompile, or otherwise attempt to derive the source code of any portion of the Service; or use the Service to compete with the Company or to develop a similar or competing product or database. The Company reserves the right to suspend or terminate access to the Service, without prior notice, in respect of any conduct that it reasonably believes violates these Terms or is otherwise harmful.
12. Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; THAT INFORMATION ON THE SERVICE IS ACCURATE, COMPLETE, OR CURRENT; OR THAT YOU WILL RECEIVE ANY PARTICULAR RESPONSE, QUOTE, RATE, OR OUTCOME FROM ANY PROVIDER.
13. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE COMPANY OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE OR ANY DEALINGS WITH ANY PROVIDER, WHETHER BASED ON CONTRACT, TORT, STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
14. Indemnification
You agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or relating to your use of the Service, any information you submit through the Service, or your violation of these Terms, of applicable law, or of the rights of any third party.
15. Dispute Resolution; Binding Arbitration; Class Action Waiver
The parties anticipate that most concerns can be resolved informally, and you are encouraged to contact us as a first step. In the event a dispute cannot be so resolved, you and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration administered by the American Arbitration Association] pursuant to its applicable consumer rules, rather than in court; provided, however, that either party may bring an individual claim in small claims court or may seek injunctive relief in respect of the infringement of intellectual property rights.
You and the Company further agree that claims may be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding.
You may opt out of this arbitration agreement by delivering written notice to info@knoxvillewoodfloors.com within thirty (30) days of first accepting these Terms, setting forth your name, contact information, and a statement of your intention to opt out of arbitration. Electing to opt out will not affect your ability to use the Service.
If any portion of this Section 15 is found to be unenforceable, the remainder shall continue in full force and effect, except that if the class action waiver is found unenforceable, this Section 15 shall be void in its entirety.
16. Governing Law and Venue
These Terms, and any dispute arising out of or relating thereto, shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law principles. Subject to Section 15, any judicial proceeding shall be brought exclusively in the state or federal courts located in Knox County, TN, and each party consents to the jurisdiction of such courts.
17. Changes to These Terms
We may amend these Terms from time to time. Upon any amendment, we will revise the “Last updated” date appearing at the top of this page and, in the case of material changes, will take reasonable steps to provide notice, such as posting a notice on the Service. Your continued use of the Service following the effective date of any amendment constitutes your acceptance of the Terms as amended. If you do not agree to an amendment, your sole remedy is to discontinue use of the Service.
18. Miscellaneous
Operator. Knoxville Quality Wood Floors is a brand and website owned and operated by Local Allies Studio LLC. All references in these Terms to Knoxville Quality Wood Floors, the “Company,” “we,” “us,” and “our” refer to Local Allies Studio LLC, and all rights and protections set forth in these Terms inure to the benefit of Local Allies Studio LLC and its affiliates.
These Terms, together with the Privacy Policy and any other policies posted on the Service, constitute the entire agreement between you and the Company with respect to the Service and supersede all prior understandings on that subject. If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect. No failure by the Company to enforce any right or provision shall constitute a waiver thereof. You may not assign these Terms without our prior written consent; the Company may assign these Terms without restriction, including in connection with any merger, acquisition, or sale of assets. Provisions that by their nature should survive termination — including Sections 5, 9, 10, and 12 through 16 — shall so survive.
19. Contact Information
Questions concerning these Terms may be directed to:
Knoxville Quality Wood Floors
Email: info@knoxvillewoodfloors.com
Phone: (865) 409-1160