Privacy Policy
Last updated: August 12, 2026
1. Scope of This Policy
This Privacy Policy sets forth the manner in which Knoxville Quality Wood Floors (“we,” “us,” or “our”) collects, uses, and discloses information in connection with your use of this website and its associated forms and tools (collectively, the “Service”), together with any other website that links to or displays this Privacy Policy. This Privacy Policy forms part of, and is incorporated into, our Terms of Service. By using the Service, you consent to the practices described herein. This Privacy Policy does not govern the practices of the independent third-party companies (“Providers”) with whom you may be connected through the Service; the handling of your information by any Provider is governed by that Provider’s own privacy policy.
2. Information We Collect
We collect information through three principal channels: information you provide to us, information collected automatically, and information received from other sources.
When you submit a request through the Service, we collect the information you furnish. Such information may include identifiers such as your name, email address, telephone number, and postal address; particulars regarding the products or services in which you are interested, such as Hardwood flooring services e.g., your project type and timeline, your current insurance coverage; and any other information you elect to include in your request or in communications with us.
When you use the Service, we and our service providers automatically collect certain information. Such information includes device and browser information, including IP address, device type, operating system, and browser type; usage information, including the pages you view, the links you select, the time and duration of your visit, and the website from which you were referred to us; and approximate location as inferred from your IP address.
We may receive information about you from third parties — including data providers and verification services — and may combine such information with the information we collect directly. Such information may include demographic information and information used to verify your identity or the accuracy of your submission.
3. How We Use Your Information
We use the information we collect to match you with, and to transmit your request to, one or more Providers, which constitutes the principal purpose of the Service, and to contact you regarding your request and regarding products and services that may be of interest to you, in accordance with the consent you have provided (see our Terms of Service). We further use such information to operate, maintain, and improve the Service, including for analytics, testing, and troubleshooting; to personalize your experience and the offers presented to you; to market and promote the Service; to detect, prevent, and address fraud, abuse, and security matters, including verification that submissions are genuine; and to comply with legal obligations, enforce our Terms, and protect our rights and the rights of others.
4. How We Share Your Information
Because the Service exists to connect you with Providers, the sharing of your information is central to its operation. Upon your submission of a request, we share — and may sell or otherwise transfer for compensation — your information with one or more Providers and marketing partners in order that they may respond to your request and market relevant products or services to you; upon a Provider’s receipt of your information, that Provider’s use thereof is governed by its own privacy policy. We additionally disclose information to service providers performing services on our behalf — including hosting, analytics, lead verification, communications, and customer support — pursuant to agreements limiting their permitted use of such information. Your information may further be transferred in connection with any merger, acquisition, financing, reorganization, or sale of assets in which we are involved; may be disclosed where we believe in good faith that disclosure is required by law or legal process, or is necessary to protect the rights, property, or safety of our users, ourselves, or others; and may be shared for other purposes with your consent or at your direction.
5. Your Choices and Opt-Outs
You may opt out of marketing email communications from us by selecting the “unsubscribe” link contained in any such message (we may nonetheless continue to send transactional or service-related communications); may opt out of text messages by replying STOP to any message; and may direct us to cease telephone contact by so informing the caller or by contacting us as set forth in Section 12. Please note that an opt-out directed to us does not constitute an opt-out as to any Provider that has previously received your information; such requests should be directed to the applicable Provider. Residents of certain states may additionally opt out of the sale or sharing of their personal information as described in Section 6
6. Your State Privacy Rights
Depending upon your state of residence, you may possess some or all of the following rights under applicable state privacy laws, including those of California, Colorado, Connecticut, Texas, Virginia, and other states that have enacted comprehensive privacy legislation: the right to know the personal information we collect, use, disclose, and sell or share, including the categories of sources and recipients thereof; the right to access a copy of your personal information in a portable format; the right to correct inaccurate personal information; the right to delete your personal information, subject to certain statutory exceptions; the right to opt out of the sale or sharing of your personal information and of targeted advertising; the right to be free from discrimination for the exercise of your privacy rights; and the right to appeal a determination made with respect to your request, where provided by the law of your state.
During the preceding twelve (12) months, we have collected the categories of personal information described in Section 2, and we have sold or shared identifiers, inquiry details, and internet activity information with Providers and marketing partners, for the business and commercial purposes described in Sections 3 and 4.
To exercise any of the foregoing rights, you may contact us at info@knoxvillewoodfloors.com. We will verify your request by reference to the information you provide and may request additional information as reasonably necessary to confirm your identity. You may designate an authorized agent to submit a request on your behalf, subject to verification. We will respond within the period required by the law of your state.
7. Data Retention
We retain personal information for so long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including matching you with Providers, complying with our legal obligations, maintaining records of consent, resolving disputes, and enforcing our agreements. When information is no longer required, we delete or de-identify it. The criteria governing our retention periods include the nature of the information, the purpose for which it was collected, and applicable legal and regulatory requirements.
8. Data Security
We employ reasonable administrative, technical, and physical safeguards designed to protect the personal information in our possession. No method of transmission or storage, however, is entirely secure, and we cannot guarantee absolute security. We encourage you to bear this in mind when determining what information to submit through the Service.
9. Children’s Privacy
The Service is not directed to children, and we do not knowingly collect personal information from any individual under the age of eighteen (18). If you believe that a child has provided personal information to us, please contact us as set forth in Section 12, and we will take appropriate steps to delete such information.
10. Third-Party Websites
The Service may contain links to websites and services operated by third parties, including Providers. This Privacy Policy does not apply to such third parties, and we assume no responsibility for their privacy practices. We encourage you to review the privacy policy of any third-party website you visit.
11. Changes to This Policy
We may amend this Privacy Policy from time to time. Upon any amendment, we will revise the “Last updated” date appearing at the top of this page and, in the case of material changes, will take reasonable steps to provide notice, such as posting a notice on the Service. Your continued use of the Service following the effective date of any amendment constitutes your acceptance of the Privacy Policy as amended.
12. Contact Information
Knoxville Quality Wood Floors is a brand and website owned and operated by Local Allies Studio LLC, which is the business responsible for the collection and use of personal information described in this Privacy Policy. Questions concerning this Privacy Policy or our information practices, and requests to exercise privacy rights, may be directed to:
Knoxville Quality Wood Floors
Email: info@knoxvillewoodfloors.com
Phone: (865) 409-1160